Call Us: (832) 426-3705

Call Us: (833) 228-9372

Free Shipping On All Orders

Shipping Policy

Shipping Policy

Shipping Policy

Turnaround

 

All orders are shipped within 24 hours Monday – Friday 8am – 5pm.

 

Carriers

 

We use the following carriers to deliver our orders:

 

FedEx

 

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

FREE SHIPPING

 

Back Orders

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 90 days of your purchase.

The topical products are not refundable if used therefore there is a $120 deduction from the retail price of the laser package.

 

  1. Please email Helene@supergro.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

SuperGro Lasers

Returns Department Tracking #

149 Treslyn Way

Louisville, KY 40245

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

 

Some items cannot be returned if they are opened. Such as the topical shampoo and lotions.

 

 

Restocking Fee

 

All items are subject to a $120 restocking fee, this will be deducted from your refund.